Privacy Policy
Privacy Policy
Welcome to the ZhiCheng Flower Factory website. ZhiCheng Flower Factory values customer privacy and information security. This Privacy Policy explains how we may collect, use, store, and protect your information when you visit our website, browse products, submit inquiries, contact us, or use our related services.
1. Collection and Use of Personal Information
When you visit the ZhiCheng Flower Factory website, submit an inquiry, send us an email, or contact us through WhatsApp, phone, or WeChat, we may collect certain personal or business contact information based on normal business needs.
You are not required to provide all information. However, if you choose not to provide necessary information, we may not be able to reply to your inquiry, provide quotations, confirm order details, or arrange follow-up cooperation services.
We use the collected information only for business communication, product service, order coordination, and customer support. We do not sell your personal information to unrelated third parties.
2. Information We May Collect
When you use this website or contact us, we may collect the following information:
1. Your name, company name, position, or purchasing identity;
2. Contact information, such as email address, phone number, WhatsApp, WeChat, or other communication methods;
3. Country, region, delivery address, or business location;
4. Product categories you are interested in, purchase quantity, customization requirements, packaging requirements, or other inquiry details;
5. Necessary information related to orders, quotations, samples, payments, logistics, and after-sales service;
6. Basic technical information generated when you visit the website, such as IP address, browser type, access time, and pages visited.
We collect this information to better understand customer needs and to provide product quotations, order communication, sample confirmation, production arrangement, logistics coordination, and after-sales service.
3. How We Use Your Information
We may use the information you provide for the following purposes:
1. To reply to your product inquiries, quotation requests, or cooperation consultations;
2. To introduce artificial flowers, bouquets, greenery, potted plants, artificial trees, and custom floral products;
3. To process orders, samples, packaging, shipping, and after-sales matters;
4. To provide product recommendations, custom solutions, or new product information based on your purchasing needs;
5. To improve website content, product display, customer service, and communication efficiency;
6. To maintain order records, financial verification, logistics arrangements, and compliance requirements when necessary.
We will not use your personal information for purposes unrelated to our business without your consent.
4. Information Sharing and Disclosure
ZhiCheng Flower Factory does not sell, rent, or casually disclose your personal information.
In necessary situations, we may share limited information with relevant third parties, including:
1. Logistics companies, freight forwarders, customs brokers, or warehousing service providers for delivery and order processing;
2. Payment, banking, or financial service providers for necessary transaction processing;
3. Government authorities, judicial authorities, or regulatory agencies when required by law;
4. Reasonable disclosure when necessary to protect the legitimate rights and interests of ZhiCheng Flower Factory, customers, or business partners.
We will make reasonable efforts to require relevant third parties to use your information only within the scope necessary to provide services.
5. Collection and Use of Non-Personal Information
We may collect information that cannot directly identify an individual, such as browser type, device information, pages visited, time spent on the website, referral source, language preference, country, or region.
This information is mainly used to:
1. Analyze website traffic;
2. Improve website structure and user experience;
3. Understand product categories customers are interested in;
4. Improve product display, search functions, and marketing content;
5. Enhance website security and stability.
Such information usually does not directly identify you personally.
6. Cookies and Similar Technologies
The ZhiCheng Flower Factory website may use cookies or similar technologies to improve browsing experience, remember language preferences, analyze website traffic, and optimize website content.
Cookies are small data files stored on your device. You may refuse or delete cookies through your browser settings, but this may affect the normal use of some website functions.
We do not use cookies to collect sensitive personal information unrelated to website services.
7. Information Security
ZhiCheng Flower Factory attaches importance to customer information security and takes reasonable technical and management measures to protect your information from unauthorized access, disclosure, alteration, or loss.
We will protect customer contact information, inquiry information, order information, and communication records within a reasonable scope. However, please understand that internet transmission is not absolutely secure, and we cannot guarantee that any method of online transmission is completely risk-free.
8. Information Retention
We will retain your information for a reasonable period necessary to fulfill the purposes described in this Privacy Policy, such as customer communication, order follow-up, after-sales service, financial records, or legal compliance.
When the relevant information is no longer needed, we will delete, anonymize, or properly store it according to actual circumstances.
9. Your Rights
Within the scope permitted by applicable laws, you may contact us regarding your personal information and request to:
1. Check whether we store your relevant information;
2. Correct inaccurate or incomplete information;
3. Delete information that is no longer needed;
4. Unsubscribe from or refuse unnecessary marketing messages;
5. Contact us regarding privacy or data processing issues.
If you wish to exercise the above rights, please contact us through the contact details listed below.
10. Privacy of Minors
This website is mainly intended for business customers, buyers, wholesalers, retailers, and commercial partners. It is not intended to provide services to minors.
If we discover that we have collected personal information from a minor without guardian consent, we will delete the relevant information within a reasonable scope.
11. Third-Party Links
This website may contain links to WhatsApp, social media platforms, logistics services, payment services, or other third-party websites. The privacy policies and data processing practices of third-party websites are not controlled by ZhiCheng Flower Factory.
We recommend that you read the privacy policies of third-party websites or services before using them.
12. Updates to This Privacy Policy
ZhiCheng Flower Factory may update this Privacy Policy from time to time according to business development, website function adjustments, or changes in laws and regulations.
If there are significant changes to this Privacy Policy, we may publish the updated version on our website. The updated Privacy Policy will take effect from the date of publication.
13. Contact Us
If you have any questions about this Privacy Policy, personal information protection, or data processing, please contact us:
Company Name: ZhiCheng Flower Factory
Yiwu Showroom Address: Jinfuyuan Flower Market, Yiwu, Zhejiang, China
Shandong Factory Address: Pingyuan County, Dezhou, Shandong, China
Contact Person: Yao Zhiquan
Phone / WeChat: +86 15857909760
WhatsApp: +86 13758965573
Email: To be updated
Thank you for visiting the ZhiCheng Flower Factory website. We will continue to protect customer information security and provide stable, professional, and efficient artificial flower sourcing and customization services for global customers.